Terms and Conditions

• In shared social and private sauna sessions respect your fellow sauna users and enjoy the sauna in a calm, quiet manner to allow all users to enjoy a rejuvenating sauna experience. Make space for fellow users. Sit on a towel.
• Swimwear must be worn in the sauna.
• Each sauna user must bring a towel into the sauna to sit on, bring a second towel for drying off after.
• Hydrate well during your session and be sure to bring water to drink during and after your session. Electrolytes are beneficial in drinking water after your sauna and will help replenish lost key minerals such as magnesium, sodium, calcium and potassium. Adding celtic sea salt and a splash of lemon/lime juice to your water will do the trick.
• Go at your own pace. Sauna is a leisurely retreat. You should settle in, get comfortable, and spend your time relaxing and not rush through it. This is why we offer 50 minute sauna slots. Sauna etiquette must be adhered to at all times. Sauna sessions of no longer than 20mins at a time ( we recommend sessions of 5-15 mins), before exiting the sauna and trying a cold plunge and a rest period to recover and recalibrate. Then repeat.
• Pouring water on the rocks: Follow operators instructions on how to pour water onto the hot rocks. Only pour the provided sauna water on the hot rocks and nothing else. Pouring water on the rocks will increase the temperature of the sauna significantly. Always check with fellow sauna users before you add water to rocks.
• Only use essential oils provided by sauna operators and always check with fellow sauna users before adding these to the sauna water. Do not add essential oils directly to the sauna rocks.
• If the heat is overwhelming, sit on a lower bench of the sauna or exit the sauna to rest and recalibrate.
• All sauna users use the sauna at their own risk. If you have any reservations regarding sauna use, such as medical conditions, underlying health problems, on medication, pregnant, it is advised that consult a medical expert before making a booking.
• All sauna users using the sea/or our cold plunge barrel as a cold plunge do so at their own risk. It is your responsibility to ensure you are a capable swimmer and can handle being exposed to the temperatures and currents of the sea. It is advised at Renville Pier to enter the sea via the slipway only on high tide and in the sailing off season. The slipway is very slippery and unsafe at low tide. In this case it is advise to go in off the pebble beach west of the slipway and wall. Footwear to walk on pebbles is advised to access the sea.
• No glass bottles permitted in the sauna as these have been known to shatter. No mobile phones or electronic equipment/speakers allowed in the sauna.
• No footwear allowed in the sauna – flip flops/booties. Jewellery should be removed before entering the sauna to prevent burning. Avoid using creams, lotions and make up before using the sauna as these may stain and damage wooden benches
• Alcohol, nudity and smoking are not permitted in the sauna
• Enter and exit the sauna in a safe manner. Do not leave the door of the sauna open for too long on entering/exiting as the temperature will drop quickly. The sauna is accessed via steps. Move mindfully on entering/exiting the sauna due to temperature difference internally and externally.
• Always dip feet in bucket before entering the sauna to ensure gravel and sand entering the sauna is kept to a minimum
• Keep access points clear to allow other users to exit safely and swiftly if needed
• If you are making a booking on behalf of a group, it is your responsibility to make all users aware of the terms and conditions and to practice safe sauna use.
• Under 16’s are permitted in the sauna under the care and responsibility of their guardian and must be accompanied by an adult on a 1:1 ratio.
• Under 12's will not be permitted in social sauna sessions. If you wish to book a private sauna session and wish to bring a child under 12 years of age please contact us to discuss.
• We reserve the right to refuse admission to anyone who is intoxicated, or for any other reason that may be deemed a health and safety risk. Refunds will not be offered to anyone who is refused admission.

Refunds & Cancellations

Introduction

By using this website you agree to be bound by the Terms and Conditions set out. Our website is provided solely for your personal use, if you do not agree with our

Terms and Conditions, please stop using Sauna Fiáin’s website immediately.

Your GDPR rights

We really care about our customers privacy. Sauna Fiáin only gathers information that you, the customer provide us with. We store your name and email address so that we can contact you in case of errors with your order. When you make a donation via our website, your credit card details are never stored. Once you are ready to make a donation, you are redirected to the payment gateway Stripe.

You have the right to request that any information you gave us during your ordering process be deleted, You can do this by emailing us at hello@saunafiáin.com. Please note that we cannot delete your information before an order is emailed.

Pricing and donations

Our pricing is set out on the site. We reserve the right to make changes to our pricing at any time. If you do not agree to any such changes, you should stop using www.saunafiáin.com

When you request the services of Sauna Fiáin, your credit card details are never saved. Once you are ready to make a donation you are redirected to the payment gateway Stripe. You will be asked to provide us with valid credit or debit card payment details to donate for the services you request through Sauna Fiáin. The amount you will donate will comprise of the donation due to the based on the services to be carried out you ordered. This must be donated up front and will be in line with the services booked on a particular date.

Cancellation

If you are unable to attend your booking, please contact us 48 hours prior to your appointment to reschedule free of charge. Appointments cancelled with less than 24 hours before an appointment cannot be refunded.

If you have any queries, please email us at hello@saunafiáin.com and we will be more than happy to speak to you.